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Welcome
to Complete Claims Service L.L.C.
 CCS is now servicing Clark County Nevada, Florida and Georgia in addition to New York and New Jersey. Click
here to check if we service your area.
Existing customers please Login and enjoy the power of the CCS information portal to enter, view and update
assignments along with other powerful tools and reports. If you don't have a login name yet - please call or e-mail to get yours!
| HISTORY
AND GROWTH |
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Mark
Nathan the owner established complete Claims Service LLC in March of
1980. Originally he founded
and operated Complete Claims Service from his home.
As the quality, service, sincerity and commitment from Mark
became self-evident the business started to grow on a consistent basis. From its inception Complete Claims Service provided quality
appraisals for damaged automobiles and motorcycles. From this small beginning Complete Claims Service has grown
from a home based business to a firm that now occupies 2200 square feet
and handles in excess of 10,000 claims per annum.
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While
CCS has experienced a fair amount of growth, they have maintained the
quality and service for which they have been noted.
At CCS they have embraced new technologies. New programs and equipment were installed and implemented.
In addition Mark had seen the need for a management system that
would allow CCS to assure to their clients that service and compliance
to State regulations would be adhered to.
Complete
Claims Service is licensed as General Adjusters in the State of New York
(licensing is required). Although,
in excess of 75 % of the files serviced by CCS are still automobile
related, they have expanded to include the following services;
heavy-duty trucks, trailers and construction equipment.
Property (first and third party), inland marine, vehicle
valuations, securing of statements (hand written and/or recorded),
locus’, securing of police reports, securing releases and total loss
settlement.
CCS is now servicing Clark County Nevada, Florida and Georgia in addition to New York and New Jersey. Click
here to check if we service your area.
| CLAIMS HANDLING |
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As
a matter of security, as new assignments are entered into our system an
automatic search is made for prior losses and or duplicate assignments.
The ability to have a secure system of this nature is self-evident.
A
customer of CCS can expect the constant monitoring of files with timely
status reports. All files
are properly documented to include date and time of all contacts.
All
losses are entered immediately. As
CCS maintains a state-of-the-art computer system, your files can be given attention by any one of our
customer service representatives. Files
can be retrieved by any one of the following criteria:
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CCS
monitors their appraisers as to use of L.K.Q. (Like, Kind & Quality) and aftermarket parts.
Severity checks are made on a random basis.
Severity by client is available as well.
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ESTIMATING-IMAGING-VALUATIONS
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Our appraisals are written utilizing Audatex’s (formerly ADP) PenPro computerized estimating system. In addition we have recently added CCC’s Pathway’s
estimating platform allowing our clients to choose the system they prefer. Should a vehicle valuation be required they are prepared utilizing Mitchell’s Valuemate. Images are digital. With the use of all of the above CCS has the capability
of servicing our clients in a paperless environment. |
DESK
TOP APPRAISALS
Are reviewed and negotiated by the management staff.
Clients who elect to settle a portion of their losses utilizing
this method have enjoyed an average savings of 18 to 24 % per month.
LICENSING/CERTIFICATION
CCS
currently services the immediate New York metropolitan area, portions of
upstate New York and most of New Jersey. The appraisers for New York are properly licensed and bonded
as required. It should be
noted that the State of New Jersey does not have a licensing
requirement. All of the
appraisers have a minimum of 10 years experience in the Automotive and
or Insurance industries. Some
of the appraisers, as well as Mark,
have been certified by the National Institute of Automotive Excellence
(ASE). CCS is Certified by I-CAR. The
appraisers continue to attend various I-CAR seminars.
It should be noted that when I-CAR was first established Mark was
a trainer.
CCS
is a member of the IADA (Independent Automobile Damage Appraisers
Association). Mark is
a past President having served on the IADA board for eight years. In the
past he acted as both Secretary/Treasurer and Regional Vice President
for the Northeast Region. CCS
maintains membership is IAATI (International Association of Automobile
Theft Investigators). Mark
also sat on New York States Reparability Committee.
This committee is not currently active.
This was a committee made up of representatives from all facets
of the automobile repair industry.
This included governmental agency, insurance personnel, and auto
body, mechanical and glass repairers.
FOR
YOUR PROTECTION
For
the client’s protection and security CCS carries Errors and Omissions,
full liability insurance, workers compensation as well as non-owned auto
coverage.
OUR
SERVICE TO YOU
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As
noted CCS is available for all you motor vehicle needs.
Full adjustment on all property losses, recorded statements,
handwritten statements, inland marine, marine, and locus’.
If requested and given authority CCS will settle losses on behalf
of their clients. Proof of
Losses will be secured on request.
As General Adjusters, we may be able to assist and be of service
in other areas as well.
It
is our sincerest hope that you have found this synopsis truly
informative. If you have
any further questions or require additional information please do not
hesitate to contact us.
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CCS is now servicing Clark County Nevada, Florida and Georgia in addition to New York and New Jersey. Click
here to check if we service your area.
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